Company Overview

Patterns 247 is committed to leveraging its expertise and experience to deliver exceptional value through quality, cost efficiency, delivery, and innovation. Our success is driven by innovative technology, a progressive attitude, and effective efforts. With our headquarters located in Claymont, Del., we are a prominent player in the Business Consulting and Services industry, employing between 501-1000 dedicated professionals. For more information, visit our website at Patterns 247.

Job Overview

We are seeking a Customer Service Specialist to join our team in Vadodara. This is a full-time position ideal for freshers. As a Customer Service Specialist, you will be responsible for providing outstanding service to our clients, solving queries, and maintaining customer satisfaction. The role demands excellent communication and the ability to address client needs effectively.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to engage and provide clear information to customers effectively.
• Strong problem-solving abilities to identify issues and provide suitable solutions swiftly.
• Empathy and patience to understand customer concerns and respond appropriately.
• Ability to handle difficult customers with a composed and professional attitude.
• Interpersonal skills to build strong relationships with clients and team members.
• Email writing skills to communicate formally and informatively with clients and colleagues.
• Client management experience to ensure a high level of customer satisfaction and loyalty.
• Customer service expertise to manage inquiries and enhance the customer experience.

Roles and Responsibilities

• The role of CSS will be to work alongside our US clients and provide virtual assistance to their customers via calls, chats and e-mails. Additionally, they need to replicate the clients’ business-like payroll handling, back- office work, e-commerce, sales, content writing, etc.
• Act as the first point of contact for customer inquiries, providing prompt and accurate assistance.
• Resolve complaints and questions by identifying problems and taking appropriate action.
• Ensure customer satisfaction by following up on issues and delivering solutions within specified timelines.