Responsibilities :

# Manage a team of client service representatives, providing guidance and support as needed.

# Develop and maintain strong relationships with clients, acting as the primary point of contact for all client inquiries and concerns.

# Identify areas for improvement in our client service operations and develop and implement strategies to address them.

# Work with other departments to ensure that clients' needs are being met and that their feedback is being addressed.

# Monitor client satisfaction levels and implement programs to improve satisfaction where necessary,

# Prepare and deliver regular reports on client service operations to senior management.

# Stay up-to-date on industry trends and best practices in client service management.