PARVATH INFOSOURCE PVT LTD
FATIMA PLAZA,2nd floor ,providence road,
ERNAKULAM KERALA
INDIA

<h2>Job description</h2>Looking For Telesales - Team Leader Qualification - Any DegreeExperience - 3 To 7 Years in Bpo/Kpo/Call CenterSalary CTC - 3.5 - 4.5 CTC + IncentivesJob Location - Ernakulam Role Overview:&nbsp; <ul><li>The Telesales Team Leader is responsible for monitoring and managing a team of Telesales executives, who are involved in converting potential leads into sales, thereby generating revenue.&nbsp;</li></ul> Key Responsibilities: <ul><li>Monitoring and managing a team of Telesales executives and driving productivity&nbsp;</li><li>Segregating and assigning leads across the team&nbsp;</li><li>Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the&nbsp;</li><li>manager on various metrics&nbsp;</li><li>Periodically reviewing the performance of the team, constantly motivating executives&nbsp;</li><li>Analyze various reports to enhance productivity and conversions&nbsp;</li><li>Achieve KPI (Key Performance Indicator) and productivity targets&nbsp;</li><li>Management and reporting of KRA (Key Result Area)&nbsp;</li><li>Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly)&nbsp;</li><li>Audit Calls and identify the training requirements of each team member&nbsp;</li><li>To ensure that at no point in time the team lacks supervision&nbsp;</li><li>Attending call calibrations with quality and training team&nbsp;</li><li>Client interaction as and when required; incorporate feedback into the system.&nbsp;</li><li>Give timely &amp; real-time feedback with a view toward improving Operational and individual&nbsp;</li><li>efficiency&nbsp;</li><li>Absenteeism and attrition management&nbsp;</li></ul> Skill and Competencies required: Functional&nbsp; <ul><li>Process Knowledge&nbsp;</li><li>People Management Skills&nbsp;</li><li>Ability to understand and interpret data&nbsp;</li><li>Customer Orientation&nbsp;</li><li>Language skills English / Regional language&nbsp;</li><li>Telemarketing / Selling Skills&nbsp;</li><li>Advanced MS Excel, Word</li><li>Data analytics, People Management, Outbound Sales, Callcenter, Data Analytics, Callcenter Matrics</li></ul>

<h2>Job description</h2>Looking For Telesales - Team Leader Qualification - Any DegreeExperience - 3 To 7 Years in Bpo/Kpo/Call CenterSalary CTC - 3.5 - 4.5 CTC + IncentivesJob Location - Chennai&nbsp; Role Overview:&nbsp; <ul><li>The Telesales Team Leader is responsible for monitoring and managing a team of Telesales executives, who are involved in converting potential leads into sales, thereby generating revenue.&nbsp;</li></ul> Key Responsibilities: <ul><li>Monitoring and managing a team of Telesales executives and driving productivity&nbsp;</li><li>Segregating and assigning leads across the team&nbsp;</li><li>Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the&nbsp;</li><li>manager on various metrics&nbsp;</li><li>Periodically reviewing the performance of the team, constantly motivating executives&nbsp;</li><li>Analyze various reports to enhance productivity and conversions&nbsp;</li><li>Achieve KPI (Key Performance Indicator) and productivity targets&nbsp;</li><li>Management and reporting of KRA (Key Result Area)&nbsp;</li><li>Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly)&nbsp;</li><li>Audit Calls and identify the training requirements of each team member&nbsp;</li><li>To ensure that at no point in time the team lacks supervision&nbsp;</li><li>Attending call calibrations with quality and training team&nbsp;</li><li>Client interaction as and when required; incorporate feedback into the system.&nbsp;</li><li>Give timely &amp; real-time feedback with a view toward improving Operational and individual&nbsp;</li><li>efficiency&nbsp;</li><li>Absenteeism and attrition management&nbsp;</li></ul> Skill and Competencies required: Functional&nbsp; <ul><li>Process Knowledge&nbsp;</li><li>People Management Skills&nbsp;</li><li>Ability to understand and interpret data&nbsp;</li><li>Customer Orientation&nbsp;</li><li>Language skills English / Regional language&nbsp;</li><li>Telemarketing / Selling Skills&nbsp;</li><li>Advanced MS Excel, Word</li><li>Data analytics, People Management, Outbound Sales, Callcenter, Data Analytics, Callcenter Matrics</li></ul>

HR - RECRUITERJob DescriptionHR Executive responsibilities include creating referral programs, updating HR policies and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments and thorough knowledge of labour legislation.Ultimately, you will make strategic decisions for our company so that we hire, develop and retain qualified employees.Responsibilities and Duties•	• Design compensation and benefits packages•	• Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)•	• Develop fair HR policies and ensure employees understand and comply with them•	• Implement effective sourcing, screening and interviewing techniques•	• Assess training needs and coordinate learning and development initiatives for all employees•	• Monitor HR department’s budget•	• Act as the point of contact regarding labour legislation issues•	• Manage employees’ grievances•	• Create and run referral bonus programs•	• Review current HR technology and recommend more effective software (including HRIS and ATS)•	• Measure employee retention and turnover rates•	• Oversee daily operations of the HR departmentSkills Required•	• Proven work experience as an HR Executive, HR Manager or similar role•	• Familiarity with Human Resources Management Systems and Applicant Tracking Systems•	• Experience with full-cycle recruiting•	• Good knowledge of labour legislation (particularly employment contracts, employee leaves and insurance)•	• Demonstrable leadership abilities•	• Solid communication skills•	• BSc/MSc in Human Resources Management or relevant fieldRequired Experience and Qualifications•	• create channels of communication within the organisation.•	• main point of communication between employees and top-level management.•	• help them empathize and connect with people and understand their problems, and offer solutions.

PARVATH INFOSOURCE PVT LTD

Team Leader - Tele Sales

Telesales Team Lead

HR-RECRUITER