·      Welcoming guests in a friendly and professional way.

·      Welcome guests during check-in and giving a fond farewell to guest while checkout.

·      Handling guest complaints and concerns in an efficient and timely manner.

·      Overseeing VIP guests, arrivals, and departures.

·      Should possess detailed information about the Hotel, city as well as the competition.

·      Detailed information regarding arrivals and room requirements.

·      Have up to date information on daily room occupancy

·      Providing excellent customer service as per hotel standards.

·      Greeting guests as they enter and exit the hotel.

·      Providing information regarding the Hotel, town attractions, activities etc.

·      Check on VIP reservations, complete their pre-registration formalities.

·      Allocate rooms to all arriving guests.

·      Maintain up-to date information on room rates, current promotions, offers and packages.

·      Maintain up-to date information on room rates, current promotions, offers and packages.

·      Co-ordinate with housekeeping for clearing of rooms.

·      Collect Guest feedback during guest departure along with his likes and dislikes.

·      Perform basic cashier activities as and when required.

·      Maintain guest lockers for safe custody.

·      Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

·      Give proper and complete handover to the next shift.

·      Should be able to handle all guests without bias or prejudice.

·      Follow the house rules and policies laid down by the management.

·      Adhere to strict staff grooming and hygiene standards.

·      Ability to relate well to hotel guests and employees.

·      Ability to understand and carry out oral and written instructions and request clarification when needed.

·      Addressing and escalating customer complaints.

·      Providing information about facilities, programs, and other services.

·      Review arrival lists to welcome guests.

·      Attend to special guests (e.g. VIPs) and answer their inquiries.

·      Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

·      Provide information about amenities, area and venues and promote services.

·      Anticipate guest needs and build rapport with customers.

·      Help with certain tasks (e.g. confirming travel arrangements, taking messages)

·      Address customer complaints and escalate to your manager when needed.

·      Record information in the logbook daily.

·      Ensure compliance with health and quality standards.