Company Overview

Paradigm Realty, a real-estate industry leader established in 2015, is renowned for its commitment to quality and timely delivery in Mumbai. A top contender in affordable luxury, the company has delivered over 1600 homes, boasting a diverse portfolio and innovative designs. Paradigm Realty prioritizes customer satisfaction through modern yet functional living spaces, building on a foundation of trust and reliability.

Job Overview

Paradigm Realty is seeking a dedicated Guest Relation Executive for its Mumbai location. This full-time junior position requires 1 to 3 years of experience. The ideal candidate will be adept at providing exceptional customer service, demonstrating attention to detail and exhibiting hospitality. The role involves being the point of contact for guests, ensuring luxury experiences in line with Paradigm Realty's standards.

Qualifications and Skills

• Customer Service (Mandatory skill): Must have experience providing outstanding service to upscale clients, ensuring satisfaction and resolving issues promptly.
• Attention to Detail (Mandatory skill): Ability to meticulously manage records, guest requests, and service details to exceed guest expectations.
• Hospitality (Mandatory skill): Demonstrates a warm and welcoming demeanor with an understanding of the luxury hospitality industry.
• Communication: Excellent verbal and written communication skills necessary for interacting with clients and handling inquiries.
• Problem Solving: Capable of identifying issues and resolving them effectively to maintain guest satisfaction and loyalty.
• Interpersonal Skills: Strong interpersonal skills for building rapport and maintaining relationships with clients and team members.
• Multitasking: Ability to manage multiple guest requests and administrative tasks efficiently in a fast-paced environment.
• Conflict Resolution: Skilled at handling conflicts with tact and diplomacy, ensuring positive outcomes for all parties involved.

Roles and Responsibilities

• Welcome and greet guests upon arrival, ensuring a pleasant and efficient check-in experience.
• Attend to guest inquiries and requests, offering personalized services to elevate their experiences.
• Coordinate with internal teams to address guest needs and resolve any issues promptly.
• Maintain a detailed log of guest interactions, services provided, and feedback received.
• Assist in planning and executing guest-related events and gatherings within the premises.
• Ensure all guest facilities are kept in pristine condition, coordinating maintenance as necessary.
• Collaborate with the hospitality team to enhance guest services and implement improvements.
• Provide regular reports to management on guest satisfaction and areas for service enhancement.

Candidate only from real estate background should apply and highly looking for an Immediate joiner.

Interested candidate can send there CV's on hr@paradigmrealty.co.in