Company Overview

Paradigm Realty, established in 2015, is a respected name in the Real Estate industry and among the top 20 developers of MMR. Renowned for quality, innovation, and timely delivery, Paradigm Realty crafts luxurious and affordable homes across Mumbai. The company excels in creating modern yet timeless aesthetics and has successfully delivered over 1600 homes and six premium projects. With its headquarters in Mumbai, Paradigm Realty employs 201-500 individuals and continues to expand its portfolio.

Job Overview

Paradigm Realty is seeking a dedicated CRM Executive for a full-time, mid-level position based in Mumbai. The ideal candidate will have experience ranging from 4 to 6 years in customer relationship management. The role involves leveraging CRM software for data analysis and reporting, alongside developing and implementing sales strategies. A passion for client satisfaction and problem-solving is essential.

Qualifications and Skills

• Proficiency in customer relationship management, with experience in CRM software proficiency (Mandatory skill).
• Strong reporting and analytics capabilities, enabling data-driven decision-making (Mandatory skill).
• Exceptional data analysis skills, to interpret consumer behavior and optimize sales.
• Excellent communication skills, both verbal and written, to effectively engage clients and internal teams.
• Problem-solving attitude, with the ability to navigate complex client interactions and provide solutions.
• Keen attention to detail, ensuring accuracy and consistency in client data and reports.
• Ability to develop and implement effective sales strategies to enhance client engagement and sales performance.
• Strong organizational skills, managing multiple projects and deadlines efficiently.

Roles and Responsibilities

• Customer communication: Maintaining strong relationships with customers through regular communication, and providing a unique post-sale experience 
• Data management: Recording, updating, and following up on CRM database, and ensuring data is accurate and not duplicated 
• Project management: Monitoring project progress, ensuring documentation is accurate and complete, and updating clients on the project 
• Customer service: Assisting customers with queries related to legal, registration, banking, and more 
• Process compliance: Ensuring compliance with company processes and procedures, and identifying and reporting discrepancies to management 
• Reporting: Preparing reports on a daily, weekly, quarterly, and monthly basis 
• Team management: Recruiting, training, managing, and developing the CRM team 
• Customer escalation: Handling customer escalations and ensuring satisfactory closures 
• Collection: Keeping track of outstanding customer collections 
• Bank approvals: Getting bank approvals for project housing loans 

Highly Looking for an Immediate joiner interested candidates can send there CV's on hr@paradigmrealty.co.in