Job Summary

The Telemarketing Senior Executive is responsible for leading telemarketing efforts, managing customer calls, generating leads, and supporting the sales team to achieve business goals. This role involves making outbound calls, following up on leads, and ensuring excellent customer service.

Key Responsibilities

Lead Generation and Follow-Up

• Make outbound calls to potential customers to promote products or services.
• Follow up on leads from marketing campaigns to turn them into sales opportunities.
• Maintain a list of qualified leads and share it with the sales team.

Customer Communication

• Explain product or service details to customers clearly.
• Address customer questions and concerns professionally.
• Build and maintain good relationships with customers over the phone.

Team Support and Guidance

• Assist junior telemarketers with their calls and targets.
• Share best practices and provide guidance to the team to improve performance.

Reporting and Tracking

• Record call details, feedback, and outcomes in CRM software.
• Prepare and submit reports on daily, weekly, and monthly telemarketing activities.

Market Insights

• Gather customer feedback and share it with the marketing and sales teams.
• Stay updated on company products and industry trends to handle customer queries effectively.