Roles:

1. Sales Representative: Act as the primary contact for potential and existing customers, promoting and selling products or services over the phone.
2. Customer Advocate: Address customer needs and queries to build long-term relationships.
3. Brand Ambassador: Represent the company's values, products, and services to uphold its reputation.

Responsibilities:

1. Outbound and Inbound Calls:

• Make cold calls to potential customers.
• Handle incoming inquiries from customers regarding products, services, or solutions.

1. Lead Generation and Conversion:

• Identify potential sales opportunities.
• Convert leads into confirmed sales by understanding customer needs and offering tailored solutions.

1. Product/Service Knowledge:

• Stay updated on the company’s products, services, and promotions.
• Explain product features, benefits, and pricing effectively to customers.

1. Sales Targets:

• Meet or exceed daily, weekly, and monthly sales goals.
• Track progress using tools like CRMs (Customer Relationship Management software).

1. Customer Relationship Management:

• Maintain and update customer databases with accurate information.
• Follow up with customers to ensure satisfaction and encourage repeat business.

1. Problem-Solving:

• Address and resolve customer complaints or objections.
• Collaborate with other teams to provide solutions to customer issues.

1. Documentation and Reporting:

• Document all call details, outcomes, and feedback.
• Prepare reports on sales, call volumes, and conversions.

1. Adherence to Scripts and Policies:

• Follow pre-defined call scripts while personalizing communication to customer needs.
• Comply with company policies, legal requirements, and ethical standards.

1. Upselling and Cross-Selling:

• Promote additional products or services that complement customer needs.

1. Feedback Collection:

• Gather customer feedback and share insights with management to improve products/services.