Company Overview

Panacorp Software Solutions Pvt. Ltd. is a leading provider of research paper guidance services in Nagercoil, specializing in leveraging technology and academic expertise to assist students in their educational endeavors. Recognized as a top PhD research guidance service, Panacorp partners with esteemed universities for accredited online programs. With a focus on incorporating cutting-edge technology and a commitment to improving academic success, Panacorp is a key player in the software development industry.

Job Overview

Panacorp Software Solutions Pvt. Ltd. is seeking a motivated CRM Admin for a full-time, mid-level position based in Nagercoil. The ideal candidate will have a maximum of 6 years of work experience. The role will involve managing CRM systems to improve customer relationships and efficiency. The CRM Admin will ensure seamless system integration and support customer service initiatives to enhance Panacorp's operations.

Qualifications and Skills

• Proven ability to generate detailed and insightful reports to aid in decision-making processes.
• Hands-on experience in automating workflows to streamline operations and increase productivity.
• Expertise in integrating various systems to ensure seamless data flow and enhanced functionality.
• Customer support skills (Mandatory skill) to efficiently resolve customer inquiries and issues.
• Strong troubleshooting skills to identify and resolve technical challenges effectively.
• Demonstrated leadership skills to guide teams in achieving CRM-related goals.
• Proficiency in using CRM tools and technologies to manage customer relationships and data.
• Excellent communication skills for clear and effective interaction with team members and stakeholders.

Roles and Responsibilities

• Manage and maintain CRM systems to ensure optimal performance and reliability.
• Coordinate with teams to automate workflows and enhance process efficiencies.
• Generate and analyze reports to support data-driven decision-making for business operations.
• Integrate various systems with CRM platforms to ensure cohesive and streamlined business processes.
• Provide exemplary customer support to resolve any issues and improve client satisfaction.
• Lead the CRM team in developing strategies to enhance customer experience and retention.
• Address technical issues promptly through effective troubleshooting and problem-solving techniques.
• Collaborate with cross-functional teams to implement CRM solutions aligning with business objectives.