Tele counsellor
Tele counsellor4
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4
Applications
About the Job
Skills
Company Overview
PactPulse Solutions, headquartered in Jaipur, is a dynamic business consulting company specializing in empowering businesses across various sectors. With a small but capable team of 2-10 employees, we provide comprehensive services ranging from marketing to consulting, aimed at boosting business growth and development. Discover more about us at pactpulsesolutions.com.
Job Overview
We are seeking a Junior Tele Counsellor to join our team in Pune. This full-time position requires a minimum of 1 year and a maximum of 3 years of work experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and sales expertise. This role offers an opportunity to engage with clients actively and contribute towards their development and satisfaction.
Qualifications and Skills
- Excellent communication skills (Mandatory skill) to effectively convey information and build rapport with clients.
- Problem-solving skills (Mandatory skill) to identify issues and devise efficient solutions for client satisfaction.
- Proven sales skills (Mandatory skill) to persuasively promote services and achieve client acquisition targets.
- Active listening to accurately understand client needs and provide appropriate guidance.
- Customer service orientation to ensure a positive experience and address inquiries promptly.
- Effective time management to prioritize tasks and manage workload efficiently under time constraints.
- Proficiency in stress management to maintain composure and deliver quality service in high-pressure situations.
- Solid knowledge of counseling techniques to provide insightful assistance and support to clients.
Roles and Responsibilities
- Conduct telephonic counseling sessions with potential and existing clients to address their queries and provide information.
- Engage in active listening to understand client concerns and tailor responses to their specific needs.
- Utilize sales and problem-solving skills to effectively promote services and enhance client satisfaction.
- Maintain comprehensive records of client interactions and update them in the database promptly.
- Collaborate with the team to develop strategies for client engagement and retention.
- Stay informed about industry trends and practices to offer accurate and up-to-date advice.
- Provide feedback to management regarding client interactions and suggest areas for improvement.
- Participate in training sessions to continually enhance counseling and communication skills.
About the company
Industry
Business Consulting and S...
Company Size
2-10 Employees
Headquarter
jaipur
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