Company Overview

PactPulse Solutions is a comprehensive business solutions company committed to empowering businesses across various industries. We offer a wide range of services, including marketing, hiring, web development, branding, and consulting, all designed to enhance every aspect of your business from inception to growth and beyond. Headquartered in Jaipur, PactPulse Solutions operates with a dedicated team of 2-10 employees in the Business Consulting and Services industry. For more information, visit pactpulsesolutions.com.

Job Overview

We are seeking a dedicated and enthusiastic individual to join our team as a Junior Position level International Voice Process specialist. This is a full-time position based in our Hyderabad office. The ideal candidate will have between 1 to 3 years of work experience in a similar role.

Qualifications and Skills

• Fluency in English (Mandatory skill)
• Excellent communication skills (Mandatory skill)
• Customer service orientation (Mandatory skill)
• Problem-solving abilities
• Ability to work in a fast-paced environment
• Cultural awareness
• Active listening skills
• Ability to handle stressful situations

Roles and Responsibilities

• Handle customer inquiries and complaints via phone in a professional manner
• Provide accurate and timely responses to customer queries
• Maintain a high level of customer satisfaction through effective communication and problem-solving
• Document all interactions and follow-up actions in the company's CRM system
• Collaborate with other team members to improve customer support processes
• Stay up-to-date with product knowledge and company updates to provide accurate information
• Meet or exceed individual and team performance targets
• Assist in training new team members when required