Company Overview

PactPulse Solutions is a comprehensive business solutions company based in Jaipur, dedicated to empowering businesses in various industries. With a focus on marketing, hiring, web development, branding, and consulting, we aim to enhance every aspect of your business. Despite being a small team of 2-10 employees, our impact is substantial in the Business Consulting and Services industry. Learn more about us at pactpulsesolutions.com.

Job Overview

We are looking for a Fresher to join us as an International Support Executive at our Pune location. This is a full-time position requiring a dedicated individual with 0 to 1 year of work experience. As an International Support Executive, you will play a key role in providing excellent customer service and support to our international clients, ensuring their needs are met through effective communication and problem-solving.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to effectively interact with international clients and understand their needs.
• Customer service orientation (Mandatory skill) to deliver exceptional service and build strong client relationships.
• Fluent English speaking (Mandatory skill) to communicate clearly and confidently with clients.
• Cultural awareness to understand and respect diverse client backgrounds and preferences.
• Problem-solving abilities to identify issues quickly and implement effective solutions.
• Technical troubleshooting skills to assist clients with technical support and resolve issues efficiently.
• Attention to detail to ensure accuracy in all communications and support activities.
• Time management skills to prioritize tasks and meet client expectations in a timely manner.

Roles and Responsibilities

• Provide outstanding customer support to international clients through various communication channels.
• Resolve client inquiries and issues promptly, maintaining high levels of customer satisfaction.
• Collaborate with internal teams to facilitate problem resolutions and improve service delivery.
• Ensure all interactions are documented accurately in the company's customer support system.
• Maintain up-to-date knowledge of the company's products and services to better assist clients.
• Identify opportunities for process improvements and communicate recommendations to management.
• Follow up on client feedback and work towards continuous improvement of the support service.
• Assist in preparing reports and analyzing client data to enhance the customer support strategy.