Company Overview

PactPulse Solutions is a dynamic business solutions provider specializing in empowering businesses across various industries. With expertise in marketing, hiring, web development, branding, and consulting, we enhance business growth from inception to maturity. Headquartered in Jaipur, our small but dedicated team is committed to delivering quality solutions tailored to our clients' needs. Visit us at pactpulsesolutions.com for more information.

Job Overview

We are seeking a dedicated Customer Support Executive to join our team in Gurgaon. As a Junior-level position, you will play a key role in assisting our customers with inquiries and ensuring their satisfaction. The ideal candidate has 1 to 3 years of relevant work experience. This is a full-time position that requires a proactive approach to resolving customer issues.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to effectively convey information and instructions to customers clearly.
• Problem-solving abilities (Mandatory skill) essential for identifying solutions to customer issues efficiently and creatively.
• Patience in dealing with difficult situations (Mandatory skill) to handle challenging interactions and maintain professionalism.
• Empathy towards customers to understand their needs and provide personalized service.
• Ability to multitask in a fast-paced environment without compromising quality of service.
• Knowledge of product or service offerings to provide accurate information and support to customers.
• Attention to detail to ensure customer data is accurately recorded and issues are thoroughly addressed.
• Ability to remain calm under pressure, managing stress and maintaining customer focus during demanding situations.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and efficient manner.
• Identify and resolve customer issues by troubleshooting problems and providing effective solutions.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Collaborate with internal teams to provide feedback and insights from customer interactions.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and relay information to relevant departments for product improvement.
• Deliver training and support to customers on product or service usage and features.
• Participate in team meetings and training sessions to improve service delivery and skills.