Company Overview

Outworks Solutions Private Ltd. is a 17-year-old company and a leader in IT Staffing, Software Consulting, and IT Infrastructure Managed Services. Headquartered in CA, USA, with international offices across the UK, Malaysia, and Hong Kong, we have a strong presence in India with our corporate office in Noida and branch offices in Bangalore, Pune, and Dehradun. Our team works closely with clients to understand their needs and implement best practices in technology solutions.

Job Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Service Desk Executive. This is a full-time position based in Mumbai, Maharashtra, India. The successful candidate will be responsible for providing technical support and assistance to our clients, resolving their IT issues in a timely and efficient manner. This is a great opportunity for a fresher with less than 1 year of experience to start their career in the IT industry.

Qualifications and Skills

• Diploma or bachelor's degree in IT or related field
• Fresher with less than 1 year of experience
• Basic knowledge of computer systems, hardware, software, and networks
• Excellent problem-solving and communication skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Customer service-oriented attitude
• Good time management and organizational skills
• Ability to prioritize and multitask

Roles and Responsibilities

• Provide technical support and assistance to clients via phone, email, or in person
• Resolve clients' IT issues and service requests in a timely and efficient manner
• Troubleshoot hardware, software, and network problems
• Install, configure, and maintain computer systems and software
• Assist with user account management and password resets
• Document and escalate complex issues to the appropriate teams
• Ensure proper recording and closure of all issues and requests
• Follow up with clients to ensure their issues are fully resolved
• Maintain a high level of customer satisfaction through excellent service