Company Overview

Outworks Solutions Private Ltd. is a 17-year-old company and a leader in IT Staffing, Software Consulting, and IT Infrastructure Managed Services. With headquarters in CA, USA, and international offices across UK, Malaysia, and Hongkong, we have a strong global presence. In India, we have our corporate office at Noida, with branch offices at Bangalore, Pune, and Dehradun.

Job Overview

We are looking for a Help Desk Junior to join our team at Outworks Solutions Private Ltd. As a Help Desk Junior, you will be responsible for providing technical support and assistance to our clients. This is a full-time position based in Mumbai Suburban, Maharashtra, India. The ideal candidate should have 1 to 3 years of experience in a similar role.

Qualifications and Skills

• 1 to 3 years of experience in a similar help desk or technical support role
• Proficiency in troubleshooting hardware, software, and network issues
• Knowledge of Windows and Mac operating systems
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks
• Customer-oriented mindset and ability to provide exceptional customer service
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus

Roles and Responsibilities

• Provide technical support and assistance to clients via phone, email, and chat
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems and applications
• Assist with the setup and deployment of new hardware and software
• Create and update user documentation and knowledge base articles
• Collaborate with other teams to escalate and resolve complex technical issues
• Follow standard operating procedures and ensure compliance with company policies
• Provide excellent customer service and ensure client satisfaction