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Desktop Support Engineer
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Desktop Support Engineer150
Applications
150
Applications
About the Job
Skills
Company Overview
Outworks Solutions Private Ltd. is a 17 years old company and a leader in IT Staffing, Software Consulting, and IT Infrastructure Managed Services. With headquarters in CA, USA, and international offices across UK, Malaysia, and Hong Kong, we have a strong global presence. In India, we have our corporate office in Noida, along with branch offices in Bangalore, Pune, and Dehradun.
Job Overview
We are seeking a skilled and dedicated Desktop Support Engineer to join our team at Outworks Solutions Private Ltd. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to users in resolving hardware and software issues. This is a full-time position based in Mumbai, Maharashtra, India.
Qualifications and Skills
- Bachelor's degree in Computer Science or a related field
- 1-3 years of experience in desktop support or a similar role
- Strong knowledge of Windows operating systems
- Experience with hardware and software installation, configuration, and troubleshooting
- Excellent problem-solving and communication skills
- Ability to work effectively in a team-oriented environment
- Attention to detail and strong organizational skills
- Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus
Roles and Responsibilities
- Provide technical support to end-users on various desktop-related issues
- Install, configure, and troubleshoot hardware and software systems
- Diagnose and resolve hardware and software problems
- Collaborate with IT team members to ensure efficient and effective system functionality
- Manage user accounts, permissions, and access rights
- Conduct regular maintenance and updates to desktop systems
- Ensure data security and integrity through regular backups and virus protection
- Provide training and guidance to users on best practices for utilizing desktop systems
- Document and maintain records of technical issues and resolutions
About the company
Industry
Staffing and Recruiting
Company Size
501-1000 Employees
Headquarter
gujarat
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