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Desktop Support Engineer
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Desktop Support Engineer71
Applications
71
Applications
About the Job
Skills
Client - Wipro
Account Name – Glenmark
Skill-DL2
Location-GOA
Experience -Minimum 4 years
- Glenmark Pharmaceuticals Limited , Plot No. S-7, Colvale, Industrial Estate Colvale., Bardez 403513
Attend to user calls on desktop Hardware/OS and standard Office applications.
• Troubleshoot and resolve calls related to desktop hardware, printers.
• Troubleshoot Network connectivity (Intranet) issues.
• Installation of desktop OS and hardware peripherals like printers, scanners, etc
• Operating Systems re-installation, upgrade and patch update for desktops
• Standard Software installations such as MS-Office, Acrobat Reader, mail client etc.
• Desktop IMACs o Installation of latest anti-virus agents on desktops.
• Removal of Virus in case of virus attack using tools provided by Principals/Customers.
• Configuration of Print devices (network and local) on desktops
• Desktop Configuration - Network, mail client, internet etc.
• Registering and updating the anti-virus tool on the server periodically as per Customer’s
• Monitoring Antivirus Console and act on the exceptions.
• Configure & attend all mail client related issues.
• Report issues/tickets which are going beyond the service levels
• Report issues pertaining to vendor’s non-performance or delays
• Report issues pertaining to user’s non-availability or non-cooperation
• Report customer complaints to the appropriate management staff for further action
• Track all the issues and send status updates on the progress
• Attend all VIP Users calls adhering to the customer set process & polices.
• Coordinate with internal team for closure of escalated calls.
• Coordinate with Asset Management team for all the task assigned for
About the company
Industry
Staffing and Recruiting
Company Size
501-1000 Employees
Headquarter
gujarat
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