·       Management & operation support of Gxp/GMP computer system of data backup /restoration, data security, user management, data security policy & other IT aspect related to ongoing operation.

·       To maintain asset inventory list of manufacturing system.

·       Implement & monitoring backup policy of manufacturing system.

·       Data Backup of server & manufacturing system of daily, weekly & monthly bases.

·       Provide support to vendor for any program & manufacturing related issue.

·       Provide input to Service Desk Management regarding Continuous Improvement opportunities.

·       Provided technical & Management process to Help Desk team.

·       To resolve tickets within agreed SLA of ticket volume and time.

·       Backup-restoration, Archival-Retrieval of electronic data.

·       Created User Accounts and Groups in Active Directory AD.

·       Installation of Active Directory and Creation of Domain Controller.

·       Management of IT Infrastructure, Asset Inventory hardware and software.

·       Installed, upgraded, replaced routers, switches, servers and network cables as needed