Designation: Loan Officer

Department: Lead Management System (LMS)

Role/Functional Area: Tele Sales / Outbound Telecalling

Experience: 0.6 months -5 years

Language Fluency: English + Telugu or Tamil or Hindi is mandatory

Salary: Rs. 13,000/- to Rs. 22000/- (depends on experience) + monthly Incentives

Roles & Responsibilities:

Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.

Converting a suspect to a prospect. This involves the following:

- Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours.

- This will also involve making calls at different times in order to achieve success.

- Need analysis

- Eligibility profiling

- Setting up an appointment

- Follow up with the prospect post every meeting with the sales officer until conclusion

Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer.

Responsible for conversion of suspects to prospects to customers.

Provide support to the sales team in increasing conversions by:

- Prompt calling to all suspects / prospects

- Timely follow up with all prospects

- Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance

Responsible for complete knowledge of company products and policies as well as those of competition.

Responsible for quality of the conversation, which entails the following:

- Accuracy

- Product Knowledge

- Appraisal Skills

- Punctuality & TOS

- TAT commitments

Ability to handle objections.

Updating the software. One must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off.

Generating References: The quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate.

Providing market feedback to the supervisor: It is important to share with one’s supervisor any trends that one comes across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis-à-vis the same being charged by a specific competitor.

Desired Candidate Profile:

Candidate must be a graduate from any stream / Undergraduate with excellent communication skills & at least 0.6months tele-calling experience

Relevant work experience in sales, marketing, promotions or telemarketing

Candidates from banking and insurance background are preferable

Proficiency in relevant computer applications