Company Overview

Oshin Hotels is a brand new business hotel located in Wayanad, Kerala. We offer the most tranquil setting for our guests to unwind and relax, with state-of-the-art facilities that allow them to work seamlessly. Our hotel provides an amazing ambience, turning workcation into a staycation. With our commitment to excellence, we aim to exceed guest expectations and provide exceptional service.

Job Overview

We are seeking a highly motivated and customer-oriented Guest Service Associate to join our team at Oshin Hotels. As a Guest Service Associate, you will be responsible for providing excellent customer service to all guests, ensuring their satisfaction and creating a positive and memorable experience. This is a full-time position based in Wayanad, Kerala, India, and is ideal for someone with 1 to 3 years of experience in the hospitality industry.

Qualifications and Skills

• 1 to 3 years of experience in a similar role in the hospitality industry
• Excellent interpersonal and communication skills
• Customer-focused mindset and ability to provide exceptional service
• Strong problem-solving and decision-making abilities
• Ability to work well in a team and collaborate with others
• Attention to detail and ability to handle multiple tasks
• Proficiency in using hotel management software and computer systems
• Flexible schedule and ability to work weekends and holidays
• Fluency in English and knowledge of other languages is a plus
• Positive attitude and willingness to learn and grow

Roles and Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Assist guests with check-in and check-out procedures
• Provide information about hotel services, facilities, and local attractions
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Maintain accurate records of guest accounts and ensure billing accuracy
• Ensure the safety and security of the guests by following hotel policies and procedures
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Handle cash and credit card transactions accurately
• Assist in maintaining a clean and organized lobby area
• Attend to any other duties assigned by the management