Company Overview

ORRA Fine Jewellery is India's finest diamond jewellery retail chain with a network of 89 stores, across 34 cities and 5 global design centres. Headquartered in Mumbai and employing between 1001-5000 individuals, ORRA is a prominent figure in the retail industry. More details can be found on our website: ORRA Fine Jewellery.

Job Overview

We are seeking a Senior Store Manager to lead our Mumbai location. This full-time position demands a professional with a work experience of up to 10 years in a similar role. The successful candidate will play a pivotal role in driving sales, managing store operations, and ensuring customer satisfaction.

Qualifications and Skills

• Proven leadership skills with the ability to manage, mentor, and motivate a store team effectively.
• Strong background in customer service with a keen focus on providing an exceptional shopping experience.
• Demonstrated experience in sales management, including the ability to achieve and exceed sales targets.
• Proficient problem-solving abilities with a strategic approach to overcoming challenges and obstacles.
• Sales drive and enthusiasm for the retail jewellery industry, capable of inspiring the team and customers alike.
• Experience in implementing Below The Line Advertising strategies to drive store traffic and promotions.
• Excellent communication and interpersonal skills for effective interactions with clients, team members, and stakeholders.
• Analytical skills to interpret sales data, identify trends, and make informed business decisions.

Roles and Responsibilities

• Oversee daily store operations to ensure smooth and efficient functioning.
• Lead, mentor, and develop the store team, fostering a collaborative and high-performance work environment.
• Drive sales targets by implementing effective sales strategies and monitoring progress.
• Ensure an exceptional customer experience through high standards of service and a welcoming store environment.
• Handle customer inquiries, complaints, and feedback professionally to maintain customer satisfaction.
• Manage inventory levels, ensuring stock availability and accurate record-keeping.
• Implement Below The Line Advertising initiatives to boost store visibility and attract customers.
• Analyze sales data and market trends to make informed decisions and improve store performance.