Responsibilities:

1. Customer Service:

• Greet customers warmly and assist them in a friendly and professional manner.
• Address customer inquiries, provide product information, and offer assistance in making purchase decisions.

1. Product Knowledge:

• Develop a comprehensive understanding of the products or services offered by the company.
• Stay updated on product features, specifications, and pricing.

1. Sales Transactions:

• Process sales transactions accurately using the point-of-sale (POS) system.
• Handle cash, credit card, and other forms of payment securely and efficiently.

1. Cross-Selling and Upselling:

• Recommend additional products or services that complement the customer's purchase.
• Upsell by suggesting upgrades or premium options to enhance the customer's experience.

1. Order Processing:

• Assist customers in placing special orders or requests.
• Coordinate with relevant departments to ensure timely fulfillment of customer orders.

1. Inventory Management:

• Monitor and manage inventory levels at the counter.
• Notify supervisors of low stock and assist in restocking products.

1. Promotions and Marketing:

• Communicate ongoing promotions, discounts, and special offers to customers.
• Participate in upselling initiatives and contribute ideas for effective promotions.

1. Customer Relationship Building:

• Build and maintain positive relationships with customers to encourage repeat business.
• Address customer concerns or issues promptly and professionally.

1. Cash Handling and Reporting:

• Ensure the accurate counting and reconciliation of cash at the end of each shift.
• Generate and maintain sales reports as required.

1. Maintaining Clean and Organized Workspace:

• Keep the sales counter and surrounding areas clean, organized, and visually appealing.
• Ensure that product displays are well-maintained.