Company Overview

ORRA Fine Jewellery is India's finest diamond jewellery retail chain with a network of 88 stores across 38 cities and 5 global design centres. With over 1000-1300 employees, ORRA is committed to providing customers with exquisite diamond jewellery and exceptional service. Visit our website at http://www.orra.co.in/ to learn more about our company.

Job Overview

We are seeking an experienced Assistant Store Manager/Store Manager to join our team at ORRA Fine Jewellery in Punjab. As the Assistant Store Manager/Store Manager, you will be responsible for overseeing the daily operations of the store, driving sales, and delivering exceptional customer service. This is a senior position that requires a minimum of 7 to 10 years of experience in the retail industry.

Qualifications and Skills

• Minimum of 7 to 10 years of experience in a similar role
• Proven experience in driving sales and achieving targets
• Excellent communication and interpersonal skills
• Strong leadership and people management abilities
• In-depth knowledge of the retail industry, specifically in the jewelry sector
• Ability to analyze sales data and implement strategies for improvement
• Proficiency in inventory management systems
• Customer-focused mindset and ability to provide exceptional service
• Flexible schedule, including the ability to work weekends and holidays
• Proficiency in MS Office applications

Roles and Responsibilities

• Oversee the daily operations of the store, ensuring smooth and efficient functioning
• Motivate and lead a team of sales associates to achieve sales targets and provide excellent customer service
• Monitor and analyze sales performance, implement strategies to increase revenue and achieve KPIs
• Maintain high standards of visual merchandising and store presentation
• Manage inventory levels and ensure accurate stock management
• Handle customer queries and complaints, ensuring timely resolution
• Develop and maintain strong relationships with customers
• Conduct regular staff training and performance evaluations
• Stay up-to-date with industry trends and competitors' activities