Roles and Responsibilities

1. Communicating with teams, Managers & relevant stakeholders to identify training needs

2. Design content & develop training programs (in-house/outsourced) for existing employees (All levels)

3. Induction & welcome training for new joiners

4. Train New Joiners

5. Conduct sales & servicing training for Tele/Field teams

6. Coordinate with SMEs, Admin, HR, and business stakeholders for smooth functioning of training

7. Facilitate sessions on products, processes and skills

8. Design & share a monthly training calendar

9. Track and report completion of training sessions

10. Publish monthly/quarterly training reports

11. Deliver training updates to the business

12. Revise and update the content when required

13. Assess instructional quality/impact and determine the impact of training on employee skills

14. Gather & report feedback from trainers & trainees

15. Host train the trainer for SMEs

16. Travel to branches (if applicable) and conduct training programs

17. Research & recommend new training methods (eLearning/gamification)

Desired Candidate Profile

1. Effective verbal, written communication and presentation skills

2. language: professional in English, Hindi

3. Competency in MS Office especially Excel & PPT

4. Should be a team player, proactive, go-getter and energetic

5. Experience with eLearning platforms

6. Should have good program management skills

Analytics-driven thought process