Company Overview

Orbiz Creativez is an ISO 9000:2018-certified corporate & personal gifting company based in Kerala. Known for trendy designs, quality materials, superior craftsmanship, and excellent customer support, Orbiz Creativez operates out of the Kerala village of Chemmad and caters to customers in India, the Middle East, and North Africa. With over a decade of experience, Orbiz Creativez has a wide collection of high-quality corporate gifts, branding products, and personalized gifts, serving 100,000+ satisfied customers worldwide.

Job Overview

E Commerce Executive - Junior Level, Full-Time, Malappuram

Key Responsibilities:

Platform Management:

• Oversee the company’s e-commerce website and ensure it is user-friendly and updated with the latest products and promotions.
• Manage product listings, including uploading new products, writing detailed product descriptions, and ensuring accurate pricing.
• Monitor website performance and troubleshoot any issues related to website functionality.

Online Marketing:

• Develop and implement online marketing strategies, including SEO, PPC, email marketing, and social media campaigns.
• Collaborate with the marketing team to create engaging content and promotions that drive traffic and sales.
• Analyze and report on the effectiveness of marketing campaigns and adjust strategies as needed.

Sales and Customer Service:

• Monitor online sales and work towards achieving sales targets.
• Handle customer inquiries and complaints, ensuring a high level of customer satisfaction.
• Process online orders and coordinate with the logistics team for timely delivery.

Inventory and Order Management:

• Manage inventory levels and coordinate with the procurement team to ensure stock availability.
• Oversee order fulfillment processes, including packaging, shipping, and tracking.

Data Analysis and Reporting:

• Analyze website traffic, sales data, and customer behavior to identify trends and opportunities for improvement.
• Generate regular reports on sales performance, website metrics, and marketing campaign results.

Collaboration and Coordination:

• Work closely with other departments, such as marketing, logistics, and customer service, to ensure a cohesive and efficient operation.
• Coordinate with external vendors and partners, such as payment gateways, shipping companies, and marketing agencies.

_ Skills:_

• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, Woo Commerce).
• Effective handling of Social media platforms. (e.g. Instagram, Facebook .etc)
• Proficiency in digital marketing tools and techniques (e.g., Google Analytics, SEO, PPC).
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and work in a fast-paced environment.