Telemarketer responsibilities and duties

• Place phone calls to potential clients from our computerized directory
• Perform script (with necessary adjustments) to ensure consistency of sales program
• Answer potential clients’ questions about home improvement projects or goals
• Set appointments with prospective customers based on our associates’ schedules
• Maintain computer, telephone and other equipment
• Train other telemarketers when required
• Communicate any problems, concerns or questions to supervisory staff
• Refer customer complaints to supervisor for quality control
• Communicate respectfully and politely with potential customers at all times

Telemarketer qualifications and skills

• Diploma required
• Excellent phone manner and articulation
• Ability to type minimum 40 WPM (words per minute)
• Results-driven and willing to work on commission basis
• Ability to cope with rejection on a daily basis