Customer Success Intern

Bhopal
Internship
Fresher: Less than 1 year
Posted on Feb 09 2024

About the Job

Skills

Customer Service
Customer Satisfaction
Customer Support
Customer Experience
Interpersonal Communication
Team Leadership

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred.


KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. 

About the company

ORAI is a Global Conversational AI Platform to build 1:1 instant conversations with customers over text, Voice and Messenger apps. ORAI is a result of highly experienced and driven experts who understand AI, ML, Design Thinking, and Robotics. ORAI’s Conversational AI “Oshi” is a virtual assistant created with state-of-the-art technology to be indispensable, sustainable, and scalable in the global ...Show More

Industry

Information Technology & ...

Company Size

11-50 Employees

Headquarter

Bangalore

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