Customer Success

Bhopal
Internship
Fresher: Less than 1 year
5K - 10K (Per Month)
Posted on Feb 07 2024

About the Job

Skills

Team Work
Leadership
Customer Success
Customer-oriented
Communication
customer delivery
Managing Project

REQUIREMENTS:

• Candidate must possess excellent Customer Service and Customer Support Skills.

• Must have excellent Communication skills, both written and verbal.

• Strong Analytical skills to understand customer feedback and provide solutions.

• Must have a strong commitment to Customer Satisfaction.

• Should have knowledge about basic AI tools.

• Bachelor’s degree in business administration, Marketing, Communications, or any related field is required.

• Prior customer service experience is a plus.

• Proficiency in Microsoft Office and CRM software preferred.


KEY RESPONSIBILITIES:

● Respond to customer queries and customers’ concerns.

● Provide support for data collection to enable Recovery of the account for end user.

● Maintain a deep understanding of client process and policies.

● Reproduce customer issues and escalate product bugs.

● Provide excellent customer service to our customers.

● You should be responsible for exhibiting capacity for critical thinking and analysis.

● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. 

About the company

ORAI is a Global Conversational AI Platform to build 1:1 instant conversations with customers over text, Voice and Messenger apps. ORAI is a result of highly experienced and driven experts who understand AI, ML, Design Thinking, and Robotics. ORAI’s Conversational AI “Oshi” is a virtual assistant created with state-of-the-art technology to be indispensable, sustainable, and scalable in the global ...Show More

Industry

Information Technology & ...

Company Size

11-50 Employees

Headquarter

Bangalore

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