REQUIREMENTS:

• Candidate must possess excellent Customer Service and Customer Support Skills.

• Must have excellent Communication skills, both written and verbal.

• Strong Analytical skills to understand customer feedback and provide solutions.

• Must have a strong commitment to Customer Satisfaction.

• Should have knowledge about basic AI tools.

• Bachelor’s degree in business administration, Marketing, Communications, or any related field is required.

• Prior customer service experience is a plus.

• Proficiency in Microsoft Office and CRM software preferred.

KEY RESPONSIBILITIES:

● Respond to customer queries and customers’ concerns.

● Provide support for data collection to enable Recovery of the account for end user.

● Maintain a deep understanding of client process and policies.

● Reproduce customer issues and escalate product bugs.

● Provide excellent customer service to our customers.

● You should be responsible for exhibiting capacity for critical thinking and analysis.

● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.