Job description

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Monitor customer complaints on social media and reach out to provide assistance.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.
• Follow-up on shipping/tracking information.
• Works with Sales representatives and technical service specialists on pricing, scheduling and transportation issues
• Also be well read on company policies and the websites for FAQs or policy related answers.

Requirement and Skills

• Excellent interpersonal and communication Skills(verbal and written)
• Strong problem-solving skills
• Patience when handling tough cases
• Multi-tasking abilities
• Good Listening Skills
• Ability to create a strong network of relationships among peers, internal partners, external constituencies and decision makers to drive change through the company.
• Outstanding negotiation and conflict-resolving skills.

Note : Preferred Male Candidates Only.

Job Type: Full-time

Salary: ₹15,000.00 - ₹20,000.00 per month

Benefits: Leave encashment & 2 Saturdays Off

Schedule: Day shift