• Customer Interaction: Engage with customers via call to provide timely and accurate responses to inquiries, troubleshoot issues, and ensure a positive customer experience.

• Service Knowledge: Develop a comprehensive understanding of our services to address customer queries effectively and provide relevant information.

• Problem Resolution: Investigate and resolve customer issues, escalating to higher tiers of support when necessary. Strive to achieve first-contact resolution whenever possible.

• Documentation: Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the company's CRM system.

• Quality Assurance: Adhere to company policies and quality standards to ensure consistency and excellence in customer service.