Experience : 5+ Years

Location : Noida

Notice period : Immediate to 30 days

Position Summary:

Pentair is currently seeking IoT Product L2 Support Engineer (Firmware) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the device field issues and collaborate with all stakeholders for a prompt and acceptable solution.

AWS IOT is must.

Duties & Responsibilities:

• Preparation of test setups in production environment

• Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues

• Reproducing field issues and identification of defective component in FW

• Manage customer tickets on enterprise system

• Categorization of tickets as bugs, defects or feature updates with priority

• Co-ordinate with L3 team and other stakeholders for Validate all new features being promoted in production devices as FW change (Change request, feature enhancements, bug/fixes, etc.)

• Single Point of Contact for OTA in production environment for all of the operations

• Pilot test results verification in production

• Collaborate with Pentair global teams

Qualifications and Experience:

• Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline

• 5 Yrs + of experience in troubleshooting and development including 1+ years of experience in the Smart Products & IoT area

• Experience on AWS Cloud serves-DynamoDB, IOT Core, Cognito, Elastic Search, Athena, Lambda, Quicksight.

• Hands on using device flashing tools and handling of hardware safely

• Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and memory management

• Understanding of embedded interfaces such as UART, SPI, USB

• Experience testing WLAN, Bluetooth, Cellular connectivity products

• Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS

• Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA

• Experience in Embedded firmware Validation& Verification of Software.

• Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)

Skills and Abilities Required:

• Can-do positive attitude, always looking to accelerate development.

• Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.

• Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.

• Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.

• Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers.