Company Overview

Optical Arc Pvt. Ltd. is a full-service company of custom software development, mobile application development, database management system, data visualization, ALM, PLM, and website development. We provide end-to-end solutions tailored to our clients' unique needs, helping businesses grow and succeed. With 11-50 employees, we are a leading player in the IT services industry.

Job Overview

Optical Arc Pvt. Ltd. is seeking a Customer Support Associate to join our dynamic team. As a Customer Support Associate, you will be responsible for providing excellent customer service, addressing customer inquiries and issues, and ensuring customer satisfaction. This is a full-time position based in Jaipur, Rajasthan, India, with a junior level of experience required (1 to 3 years). The employment type for this role can be either full-time or contract-to-hire.

Qualifications and Skills

• 1+ years of experience in customer support or a related role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to handle difficult customer situations with empathy and professionalism
• Attention to detail and accuracy
• Ability to multitask and prioritize workload
• Knowledge of customer support software and CRM systems
• Proficiency in Microsoft Office Suite
• Bachelor's degree in a relevant field is preferred
• Fluent in English; additional language skills are a plus

Roles and Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer issues by providing accurate and efficient support
• Identify and escalate priority issues to the appropriate department
• Maintain a high level of product knowledge to effectively assist customers
• Build and maintain strong customer relationships
• Provide feedback to the product and development teams to enhance the customer experience
• Collaborate with cross-functional teams to improve customer support processes
• Meet and exceed performance targets and customer satisfaction goals
• Adhere to company policies and procedures
• Stay up-to-date with industry trends and advancements in customer support

Renumeration

• 27k - 29k per month CTC
• 180 rupees per day TA for night shift (if any)

Shift

• Men - day shift & night shift
• Women - only day shift
• 5.5 days a week
• USA rotational shift