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Customer support associate

Jaipur
Full-Time
Contract-To-Hire
Junior: 1 to 3 years
27K - 29K (Per Month)

Not Accepting Applications

About the Job

Skills

Communication
English
Customer Service
Customer Relationship Management (CRM)
Business Process Outsourcing (BPO)
English Grammar

Company Overview


Optical Arc Pvt. Ltd. is a full-service company of custom software development, mobile application development, database management system, data visualization, ALM, PLM, and website development. We provide end-to-end solutions tailored to our clients' unique needs, helping businesses grow and succeed. With 11-50 employees, we are a leading player in the IT services industry.


Job Overview


Optical Arc Pvt. Ltd. is seeking a Customer Support Associate to join our dynamic team. As a Customer Support Associate, you will be responsible for providing excellent customer service, addressing customer inquiries and issues, and ensuring customer satisfaction. This is a full-time position based in Jaipur, Rajasthan, India, with a junior level of experience required (1 to 3 years). The employment type for this role can be either full-time or contract-to-hire.


Qualifications and Skills


  • 1+ years of experience in customer support or a related role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to handle difficult customer situations with empathy and professionalism
  • Attention to detail and accuracy
  • Ability to multitask and prioritize workload
  • Knowledge of customer support software and CRM systems
  • Proficiency in Microsoft Office Suite
  • Bachelor's degree in a relevant field is preferred
  • Fluent in English; additional language skills are a plus


Roles and Responsibilities


  • Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
  • Resolve customer issues by providing accurate and efficient support
  • Identify and escalate priority issues to the appropriate department
  • Maintain a high level of product knowledge to effectively assist customers
  • Build and maintain strong customer relationships
  • Provide feedback to the product and development teams to enhance the customer experience
  • Collaborate with cross-functional teams to improve customer support processes
  • Meet and exceed performance targets and customer satisfaction goals
  • Adhere to company policies and procedures
  • Stay up-to-date with industry trends and advancements in customer support


Renumeration


  • 27k - 29k per month CTC
  • 180 rupees per day TA for night shift (if any)


Shift


  • Men - day shift & night shift
  • Women - only day shift
  • 5.5 days a week
  • USA rotational shift





About the company

We are a full-service Company of Custom Software Development ,Mobile Application,Database Management System(DBMS),Data Visualisation,ALM,PLM,Website Development that helps businesses grow and succeed. From Custom Software development to Web and Mobile App Development, we provide end-to-end solutions tailored to your unique needs. Join us on LinkedIn for industry insights, company updates, and car ...Show More

Industry

IT Services

Company Size

11-50 Employees

Headquarter

Pune , Maharashtra

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