Urgent Hiring,

Designation - Service Advisor

Education - Diploma/ BE in Automobile

Experience - 0 to 3 Year

Salary - 12000 to 25000 + Incentive

Location - Rajkot

Company Type - Automobile

If you are intrested please share your cv on ajay@oneplusgroup.biz or 9408054210

Job Overview

We are seeking a Junior Bodyshop Advisor to join our team in Rajkot. This full-time role requires a proactive individual with up to 3 years of work experience in the automotive sector. As a Bodyshop Advisor, you will be responsible for guiding customers through the vehicle repair process, ensuring timely service delivery and customer satisfaction.

Qualifications and Skills

• Must possess automotive knowledge (Mandatory skill) to understand repair processes and advise customers accordingly.
• Excellent customer service skills to ensure customer needs are met throughout the repair process.
• Problem-solving ability to handle unexpected issues and provide optimal solutions.
• Strong communication skills to effectively liaise between customers, technicians, and management.
• Proficient time management skills to schedule repairs and ensure timely delivery of services.
• Keen attention to detail to ensure all repair work meets quality standards and customer expectations.
• Conflict resolution skills to address and resolve any customer complaints or disputes effectively.
• Organizational skills to manage multiple customer orders and paperwork systematically.

Roles and Responsibilities

• Act as the first point of contact for customers requiring bodyshop services, providing guidance and answering queries.
• Coordinate with technicians to schedule and prioritize repair work, ensuring deadlines are met.
• Maintain detailed records of customer interactions, repair estimates, and service orders.
• Inspect vehicles before and after repair to ensure quality standards are maintained.
• Handle all communication between the bodyshop, insurance companies, and customers regarding repair processes.
• Provide regular updates to customers on the progress of their vehicle repairs and expected completion dates.
• Ensure all repair work is billed accurately and payment is collected promptly.
• Develop and maintain strong relationships with customers to encourage repeat business and referrals.