About OneInsure:

OneInsure powered by Robinhood Insurance Broker Pvt. Ltd. is an IRDA-licensed Insurance Broking Firm that was founded in 2008. The Company has evolved as a highly respectable Customer Centric Broking Firm. We are focused at demystify the insurance business in India with advice from trusted insurance experts. Currently, ranked amongst the Top 3 Insurance Brokers in India. We operate nationwide with offices in 28 locations across India with 50+ branches.

www.oneinsure.com

Position: Quality Executive

Experience: Min 2+ Years into Health/life Insurance Process as QA

Education Qualification: Graduate

Job Profile:

⚫ Monitoring and evaluating call quality standards by studying inbound and outbound calls (recorded or side-by-side or barged), and conducting test calls to agents/service representatives on new products

⚫ Assessing agent performance by measuring skills in use of scripts, product knowledge, sales and service abilitygreeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call

⚫ Providing timely and accurate feedback to agents and conducting monthly help sessions, as required

⚫ Evaluating existing customer interaction/ campaign approaches by rating effectiveness of

agents/ service representatives, providing quality ratings, identifying training needs, and helping the Training Manager in developing training programs

⚫ Evaluating overall process performance and identifying gaps by conducting root-cause analysis

⚫ Conducting quality audits

⚫ Maintaining and updating quality assurance policies and procedures

⚫ Identifying and implementing improvement initiatives

⚫ Strong communication & Presentation skills

⚫ Well versed with Excel