Understand OMSGuru platform and it’s functioning thoroughly 

Support our existing clients via Chat, Phone, Email & Tickets. 

Help onboard new clients onto our system 

Respond promptly and professionally to customer inquiries in person, by telephone, or by email 

Maintain an updated knowledge of the organization's products, services, and customer service policies 

Explain simply and clearly in response to customer questions and check for customer understanding an acceptance 

Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits 

Assist clients by demonstrating the use of goods and programs and answering any questions they may have. 

Establish and maintain good rapport with customers by using positive language and anticipating their needs.