 Respond promptly and professionally to customer inquiries in person, by

telephone, or by email

 Maintain an updated knowledge of the organization's products, services, and

customer service policies

 Explain simply and clearly in response to customer questions and check for

customer understanding and acceptance

 Recommend new products or services or make suggestions for improvements by

identifying relevant features and benefits

 Assist clients by demonstrating the use of goods and programs and answering

any questions they may have

 Establish and maintain good rapport with customers by using positive language

and anticipating their needs