Job Description - Customer Service Associate

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. 

Minimum Experience: 2 Years

Must Have Skills:

• Excellent communication
• Fluent in Hindi & English
• Working knowledge of Microsoft Excel
• Typing Speed of minimum 30 Words Per Minute
• Outspoken personality (someone who likes to talk with people)

Good To have Skills:

• Previous Experience with eCommerce Industry or processes like listings, order processing, etc.
• Experience with accounting software like Tally, Busy, QuickBooks, etc.

Job Duties:

·        Understand OMSGuru platform and it’s functioning thoroughly

·        Support our existing clients via Chat, Phone, Email & Tickets.

·        Help onboard new clients onto our system

·        Respond promptly and professionally to customer inquiries in person, by telephone, or by email

·        Maintain an updated knowledge of the organization's products, services, and customer service policies

·        Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

·        Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

·        Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

·        Establish and maintain good rapport with customers by using positive language and anticipating their needs.