Job Overview

We are seeking a Customer Relationship Management Specialist to join our team at Om Sai Global HR Service. The successful candidate will be responsible for developing and maintaining excellent client relationships and enhancing customer satisfaction. This role is perfect for an individual who is proactive, detail-oriented, and possesses outstanding communication skills. The position is based in Gurgaon, aligning with our headquarters.

Qualifications and Skills

• Exceptional communication skills to effectively interact with clients and team members, ensuring clarity and understanding in all exchanges.
• Strong problem-solving abilities that enable you to identify issues promptly and implement effective solutions, boosting client satisfaction.
• Empathy and understanding to relate to clients' needs and perspectives, fostering stronger, trust-based relationships.
• Keen attention to detail to ensure all client interactions and documentation are handled with precision and accuracy.
• Ability to multitask efficiently, managing multiple client accounts and tasks simultaneously without compromising on quality.
• Proficient knowledge of CRM software to enhance client data management and streamline communication processes.
• Sales experience is beneficial to understand client acquisition and retention strategies from a customer relationship perspective.
• Excellent conflict resolution skills to handle and defuse challenging situations, maintaining positive client relationships.

Roles and Responsibilities

• Develop and sustain long-term relationships with clients by understanding their needs and ensuring satisfaction with our services.
• Manage client accounts by maintaining accurate records of interactions, transactions, comments, and complaints in the CRM system.
• Identify and address client concerns swiftly, ensuring efficient resolution to enhance customer satisfaction and loyalty.
• Collaborate with internal teams to deliver solutions that meet client expectations and contribute to customer retention strategies.
• Analyze customer feedback and work on strategies for improvement where necessary, reporting findings to management.
• Educate clients on our services and new offerings to maximize their understanding and utilization of our HR solutions.
• Prepare regular client reports and presentations, demonstrating value and insights drawn from client interactions and feedback.
• Contribute to sales and marketing strategies by providing insights gleaned from direct client engagements and feedback.