Job Description:

Sales:

• Should coordinate with the sales verticals to ensure a smooth property visit by the potential tenant.
• Should push for generating additional revenue.

Daily Operations:

• Follow the standard operating procedure for in time and flawless execution of guest check in/check out and move in/move out.
• Complaint management from guests/members
• Should keep a proactive and efficient follow up on Essential Services in the assigned properties – Electricity, Water supply (washroom + Drinking), LIFT, Power back up – Diesel, Wi-Fi and cleaning and hygiene of the entire property.
• Daily quality checks of the building system will be carried out: Inspecting and arranging property repair and maintenance to meet OLIVE quality standards rigorously & implementation of preventive maintenance.
• Lead all projects related to CAPEX expenditure.
• Conduct daily briefings of all departments and circulate MOM to the corporate office.
• Responsible to maintain an extensive list of property compliance and update the licences closer to 90 days of renewal.
• Vendor management.
• Should execute community activities at building level.
• Should manage building inventory.
• Will oversee housekeeping, security, multi skill technicians and front office.
• Should be sound in using hotel property management systems.

Financials:

• Rent collection from members / long stay contracted guest.
• Transparent and correct payment of Utility bills etc. To the various vendors associated with the property operations.
• Create monthly expense report and daily cash report.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue targets are met and exceeded.
• Should have a keen understanding of revenue and expense forecasting.

Stay Experience:

• Handling Escalation, complaints of the tenants and come out with best suitable solutions in time.
• Ensure guest satisfaction targets are meet on exceeded expectation.
• Maintain relationship with guest.
• Handing Move out and evictions in best possible way without creating any hassles for guest.

Leadership and Trainer’s Attitude:

• Resident Property manager is responsible to ensure the best performance and outcome from the HK personnel & security team stationed at the property, training them, motivating them, maintaining discipline is the key, implementation of check lists and work routine.
• Should execute TRAINING session at the property level security guards and housekeeping personnel.
• Provide effective leadership to hotel team members.
• Respond to audits to ensure continual improvement is achieved.

Company Policy and Ownership:

• RPM is responsible for managing all aspects of the assigned property.
• He or she is responsible to take ownership and managing all the physical assets in the property (Microwave oven etc.)