Company Overview

Ridhira Living is a renowned wellness themed resort living community, part of the world's largest chain, founded by Ritesh Mastipuram, the wellness pioneer behind O2 spa. Our luxurious villas and thoughtfully designed plots provide a truly indulgent experience for our guests. Located near Mehtab Khan Guda, just a short drive from Shannkarpally, one of Hyderabad's rapidly developing corridors, our community offers the perfect retreat. With our zen-gardens, Zumba pools, and more, we aim to make healthy living a lifestyle and a holistic lifestyle a reality.

Job Overview

We are seeking a highly experienced Spa Manager to oversee the operations of our luxurious spa at Ridhira Living, a leading chain of wellness themed resort living communities. As the Spa Manager, you will be responsible for managing the day-to-day activities of the spa, ensuring exceptional customer service, and implementing effective sales and marketing strategies. This is a mid-level position requiring 4 to 6 years of experience in the spa industry. The job is located in Cochin, Kerala, India, and offers a full-time employment opportunity.

Qualifications and Skills

• 4 to 6 years of experience in a similar role in the spa industry
• Proven track record of successfully managing a spa
• Excellent leadership and people management skills
• Strong knowledge of spa treatments, therapies, and wellness practices
• Ability to create and implement effective sales and marketing strategies
• Experience in inventory management and cash handling
• Exceptional customer service skills with the ability to handle customer complaints and resolve issues
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Passionate about wellness and creating a positive guest experience

Roles and Responsibilities

• Oversee the day-to-day operations of the spa ensuring smooth and efficient functioning
• Manage a team of spa therapists, receptionists, and support staff
• Ensure exceptional customer service by providing personalized experiences and resolving customer issues
• Implement effective sales and marketing strategies to drive spa revenue
• Monitor and maintain the inventory of spa products, equipment, and supplies
• Train and develop spa staff on various treatments and services
• Ensure compliance with hygiene and safety protocols
• Prepare and analyze spa performance reports
• Collaborate with other departments to enhance the overall guest experience
• Stay updated with industry trends and implement innovative spa offerings