Role: Assistant manager

Qualification: Any Degree

Experience Required- (3-5 Years)

Salary: 3.5LPA

Location: Cochin , Kerala

Roles and Responsibilities:

 Responsible for achieving the collections target for the assigned area while ensuring thatSOPs and legal norms are followed as per process and organizational policies.

Major Deliverables:

 Handle collections for the assigned area and achieve collection targets on variousparameters like resolutions, Norm and roll backs

 Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize the same

 Increase the fee income by effectively collecting on the penal and bouncing charges

 Track and control the delinquency of the area (Bucket DPD wise) and focus on non-starters

 Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT

 Build robust relationships with vendors to ensure timely collections are made

 Monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting

 Ensure that all the agencies in the location perform as per defined SLA

 Ensure that Vendor has provides adequate Feet on Street availability area-wise /bucket-wise/ segment-wise

 obtain daily updates from all collection executives on delinquent portfolio and share the same with supervisor.

Contact: 9845135287 / 9353576001