Company Overview

MASTI HEALTH AND BEAUTY PRIVATE LIMITED is the parent company of Ode Spa, India's leading and only spa chain. With a presence in 15 cities, Ode Spa operates in major Airports, Five Star Hotels, high-rise Malls, and upscale locations. With a dedicated staff of over 500+ and serving over 1500 customers every day, Ode Spa is at the forefront of the Indian wellness industry.

Job Overview

We are seeking a Guest Relationship Executive to join our team at MASTI HEALTH AND BEAUTY PRIVATE LIMITED. As a Guest Relationship Executive, you will be responsible for ensuring the highest level of customer satisfaction and providing exceptional guest experiences. This is a full-time position based in Chennai, Tamil Nadu, India, with an employment type of 'Full-Time'. The ideal candidate for this role would have 1 to 3 years of experience in a similar position.

Qualifications and Skills

• Previous experience in a customer-facing role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Ability to work well in a team and independently.
• Attention to detail and ability to multitask.
• Knowledge of spa services and products is a plus.
• Proficiency in MS Office and basic computer skills.

Roles and Responsibilities

• Welcome and greet guests in a warm and friendly manner.
• Provide personalized services to guests and ensure their needs are met.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Maintain a clean and organized workspace to create a welcoming environment for guests.
• Promote and upsell spa services, products, and memberships to guests.
• Handle cash and credit card transactions accurately and efficiently.
• Ensure compliance with company policies and procedures.
• Collaborate with other team members to ensure smooth operations and excellent customer service.