Company Overview

Trending Youth Technologies PVT LTD, situated in Mohali, is one of India's trusted online shopping destinations, offering a wide array of products such as electronics, baby care, and home supplies. As a part of the ecommerce industry, the company is known for its commitment to quality and customer satisfaction. With a dedicated team of 11-50 employees, Trending Youth Technologies is focused on innovation and excellence.

Job Overview

We are seeking a Customer Service Representative for our Mohali office. This is a full-time, junior-level position requiring 1 to 3 years of experience. The successful candidate will be responsible for delivering exceptional customer service and ensuring customer satisfaction through effective communication and problem-solving skills.

Qualifications and Skills

• Strong communication skills with the ability to convey information clearly and effectively (Mandatory skill).
• Active listening abilities to thoroughly understand customer needs and concerns (Mandatory skill).
• Proven problem-solving skills capable of finding solutions to customer issues efficiently without supervision.
• Empathy to connect with customers and address their needs with sensitivity and understanding.
• Patience to handle various customer inquiries and complaints with professionalism and calm.
• Time management skills to prioritize tasks and manage multiple customer interactions simultaneously.
• Conflict resolution skills to handle disputes and manage difficult situations constructively.
• Adaptability to adjust to different customer interactions and stay updated with product and service changes.

Roles and Responsibilities

• Respond to customer inquiries promptly and accurately via phone, email, and chat.
• Identify and resolve customer issues by investigating complaints and providing appropriate solutions.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Assist in processing orders, refunds, and exchanges efficiently and accurately.
• Collaborate with team members to improve customer service processes and strategies.
• Gather customer feedback to help improve the user experience on the website.
• Document all customer interactions and update customer records as necessary.
• Stay informed about product updates, features, and changes to offer customers accurate information.