Company Overview

Trending Youth Technologies PVT LTD is one of India's trusted and best online shopping sites. We offer a wide range of products including electronics, baby care, home supplies, and more. With a team of dedicated employees and a commitment to customer satisfaction, we strive to provide the best online shopping experience for our customers.

Job Overview

We are looking for a Customer Service Representative to join our team at Trending Youth Technologies PVT LTD, one of India's trusted online shopping sites. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers. This is a full-time position based in Mohali, Punjab, India. Fresher with less than 1 year of experience are welcome to apply.

Qualifications and Skills

• Excellent communication skills, both verbal and written
• Strong interpersonal skills and ability to build rapport with customers
• Working experience in a customer service or sales role is preferred
• Ability to handle high volume of customer inquiries with efficiency and professionalism
• Good problem-solving and decision-making skills
• Proficient in English
• Knowledge of additional languages is a plus
• Familiarity with CRM systems and MS Office
• Ability to multitask and prioritize responsibilities
• Positive attitude and willingness to learn

Roles and Responsibilities

• Handle incoming customer inquiries and resolve concerns or issues in a timely and professional manner
• Provide information and assistance to customers regarding product selection, pricing, order status, and delivery
• Process customer orders, returns, and exchanges
• Maintain accurate customer records and update information as needed
• Collaborate with other teams to address customer needs and escalate complex issues if necessary
• Identify and implement opportunities to improve customer service processes and procedures
• Maintain a positive, empathetic, and professional attitude towards customers at all times
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers