Company Overview

Trending Youth Technologies PVT LTD is one of India's trusted and best online shopping sites. We offer a wide range of products including electronics, baby care, home & supplies, and more. With a team of 11-50 employees, we are committed to delivering an excellent online shopping experience to our customers.

Job Overview

We are seeking a skilled and customer-oriented Customer Service Representative to join our team at Trending Youth Technologies PVT LTD. As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers. This is a full-time position based in Mohali, Punjab, India, and requires a junior candidate with 1 to 3 years of experience in customer service.

Qualifications and Skills

• 1 to 3 years of experience in customer service
• Excellent communication skills, both written and verbal
• Proficient in using chat and phone communication channels
• Strong interpersonal skills to build customer relationships
• Ability to handle challenging customer situations with empathy and professionalism
• Skilled in multitasking and managing time effectively
• Attention to detail and accuracy in data entry tasks
• Knowledge of basic computer applications and MS Office
• Ability to work in a fast-paced environment
• Positive and friendly attitude towards customers

Roles and Responsibilities

• Handle incoming customer inquiries via chat and phone, providing accurate and timely responses
• Assist customers in navigating the website, placing orders, and resolving any issues or concerns they may have
• Maintain knowledge of products, promotions, and policies to effectively assist customers and provide product recommendations
• Process returns, refunds, and exchanges in accordance with company guidelines
• Perform data entry tasks to update customer information and order details
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Address customer complaints and escalate issues to the appropriate department when necessary
• Demonstrate excellent phone etiquette and communication skills to build rapport with customers
• Multitask effectively to handle multiple customer inquiries and resolve them promptly
• Ensure customer satisfaction by exceeding their expectations and going the extra mile