Company Overview

Norona Tech LLP is an IT services company with a team of 51-200 employees. We specialize in providing innovative and efficient solutions to our clients. Our headquarters is located in Ernakulam, Kerala, India.

Job Overview

We are currently seeking a Counter Sales And Service Coordinator to join our team at Norona Tech LLP. This is a mid-level position with 4 to 6 years of experience. As a Counter Sales And Service Coordinator, you will be responsible for providing exceptional customer service, handling sales transactions, and coordinating service requests. This role is based in Kannur, Kerala, India and is a full-time position.

Qualifications and Skills

• Bachelor's degree in Business or related field
• 2 to 6 years of experience in a similar role
• Excellent customer service and interpersonal skills
• Strong communication and problem-solving abilities
• Ability to handle cash transactions accurately
• Knowledge of sales techniques and strategies
• Proficiency in using computer systems and software
• Ability to work well in a team environment
• Attention to detail and strong organizational skills

Roles and Responsibilities

• Provide excellent customer service to all clients visiting the counter
• Handle sales transactions, including cash, credit, and debit card payments
• Coordinate service requests and ensure timely resolution
• Maintain knowledge of products and services to effectively assist customers
• Upsell products and services to increase sales revenue
• Handle customer inquiries and complaints in a professional and timely manner
• Maintain cleanliness and organization of the counter area
• Collaborate with internal teams to address customer needs
• Ensure compliance with company policies and procedures