Company Overview

NoBroker.com is India's first Proptech unicorn and a revolutionary platform that eradicates the brokerage system by directly connecting property owners with tenants or buyers. Established by IIT and IIM alumni in 2014, NoBroker seamlessly facilitates direct interactions using its advanced technological platform, serving over 30 lakh monthly customers. With its headquarters in Bangalore, NoBroker.com offers services in major Indian cities, providing brokerage-free property solutions, online rental agreements, and home services.

Job Overview

Join NoBroker.com as a Telecaller, a great opportunity for freshers based in Bangalore. This full-time position involves engaging with customers, providing top-notch service, and efficiently managing property-related inquiries. With no prior work experience required, it's an ideal entry-level role for candidates possessing excellent communication skills and a passion for customer service. Become part of a dynamic team and experience a steep learning curve in a fast-growing, meritocratic work environment.

Qualifications and Skills

• Excellent communication skills to articulate property-related information clearly to clients (Mandatory skill).
• Active listening to understand client needs and respond appropriately during interactions (Mandatory skill).
• Customer service proficiency for ensuring client satisfaction and building positive relationships (Mandatory skill).
• Persuasion skills to effectively influence potential clients and convert prospects into successful interactions.
• Problem-solving ability to address customer challenges and provide feasible solutions swiftly.
• Time management to handle multiple inquiries and maximize productivity during work hours.
• Empathy to connect with customers on a personal level and address their property concerns thoughtfully.
• Resilience to handle rejections positively and stay motivated in a sales-driven environment.

Roles and Responsibilities

• Initiate outbound calls to prospective customers to explain property listings and services offered by NoBroker.com.
• Engage with customers to gather and update property requirements, ensuring a seamless service experience.
• Resolve customer queries by liaising with various departments to provide prompt and accurate information.
• Maintain detailed records of customer interactions and transactions for future reference and follow-ups.
• Collaborate with team members to achieve daily and monthly sales targets and improve service offerings.
• Provide feedback from customers to the team about potential improvements in service and communication.
• Attend regular training sessions to enhance communication skills and product knowledge.
• Handle both inbound and outbound calls professionally and efficiently, maintaining company standards.