Company Overview

NoBroker.com, India's first Proptech unicorn, is a pioneering brokerage-free property search platform that connects property owners with tenants and buyers directly, eliminating middlemen. Founded by IIT and IIM alumni in 2014, we've served over 30 lakh customers monthly and raised $361 million from various esteemed investors. Our innovative platform empowers real estate transactions across major Indian cities, offering services that range from verified listings to rental agreements and home services. Our headquarters is located in Bangalore.

Job Overview

We are seeking a dynamic individual for the role of Sales Voice Process at NoBroker.com. This full-time position is based in our Bangalore office and is ideal for freshers with a keen interest in sales and customer service. The role demands excellent communication abilities to manage customer interactions effectively, drive sales, and enhance service experiences. You'll be part of a vibrant team focused on achieving sales targets and providing top-notch customer support.

Qualifications and Skills

• Excellent communication skills to convey information clearly and professionally while engaging with customers.
• Strong sales acumen with the ability to identify sales opportunities and convert leads into successful transactions.
• Customer service orientation to address clients' needs and maintain high satisfaction levels.
• Exceptional negotiation skills to close deals effectively and foster long-term customer relationships.
• Effective problem-solving abilities to resolve customer inquiries and challenges promptly.
• Active listening skills to understand customer needs and tailor solutions accordingly.
• Comprehensive product knowledge to provide accurate information and support to customers.
• Strong time management skills to prioritize tasks and manage workload efficiently.

Roles and Responsibilities

• Handle inbound and outbound calls to engage with potential and existing customers effectively.
• Identify customer requirements and provide suitable property listings to match their needs.
• Aim to achieve monthly sales targets and contribute to the growth of the sales department.
• Maintain high levels of customer satisfaction through exceptional service and follow-ups.
• Negotiate terms and offers, ensuring favorable outcomes for both customers and the company.
• Continuously update knowledge about the company's products and services to offer informed advice.
• Coordinate with internal teams to resolve customer issues and escalate as necessary.
• Keep accurate records of customer interactions and transactions for reference and analysis.