Open Roles: Customer Service Executive (CSE) // Sales Executive (SE) // Relationship Manager Executive

(RME)

• Location: Kaikondrahalli, Bengaluru (Bangalore)

• Position Type: Full-time

• Salary Range: Up to 4.5 LPA to 5.5 LPA (inclusive of variable components & based on current

relevant experience)

About Us

India’s first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that

connects house/property owners & tenants/buyers directly by eliminating the middleman. The brainchild

of Amit, Akhil and Saurabh, who are alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad respectively

in the year 2014, NoBroker.com came to life because all of them believed that paying hefty brokerage

cannot be the only option to find a new home. Changing the real-estate game since its inception in 2014,

NoBroker.com has now created the world’s largest ‘customer-to-customer’ real estate ecosystem

serving >1 crore customers. NoBroker.com adds 5 lakh customers on a monthly basis and witnesses 20

lakh customer connections every month. It closes over 55,000 transactions every month saving INR 1200

crore of brokerage in a year. In its most recent funding round, NoBroker.com has raised USD 210 million

and has turned into a unicorn valued at a >USD 1 billion. NoBroker is headquartered in Bengaluru

(Bangalore) with a team of 4000+ employees. Apart from Bengaluru (Bangalore) we serve key cities

including Mumbai, Hyderabad, Pune, Chennai, Delhi & NCR.

Perks & Value Proposition:

✓ Employee health insurance of Rs 1 lakh per year. The company pays premium.

✓ Employees get free lunch and snacks.

✓ Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

✓ Monthly reward and recognition to outstanding performers.

✓ Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

✓ Regular team parties and Annual Day outing for all employees.

Educational & Skill-Set Qualifiers:

✓ Education - Graduation/HSC qualified.

✓ Excellent verbal and written communication skills.

✓ Good Interpersonal skills, numerical and analytical ability.

✓ Decision making skills.

✓ Languages - English & Hindi mandatory, Kannada/Tamil/Marathi preferred, proficient in MS-

Office (Excel, Word).

✓ Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

✓ Comfortable with working 6 days a week and the week off will be on weekday.

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Job Title: Customer Service Executive

Job Description: This position reports to the <insert manager designation> and interfaces with company

managers and end customers.

Specific Responsibilities

▪ Handle inbound calling for customer service.

▪ Identify and assess customers’ needs to achieve satisfaction.

▪ Build sustainable relationships and trust with customer accounts through open and interactive

▪ communication.

▪ Provide accurate, valid, and complete information by using the right methods/tools.

▪ Handle customer complaints, provide appropriate solutions and alternatives within the time limits

▪ Conduct follow-ups to ensure complete resolution of issues.

▪ Keep records of customer interactions, process customer accounts.

▪ Follow communication procedures, guidelines, and policies.

▪ Take the extra mile to engage customers.

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Job Title: Sales Executive

Job Description: This position reports to the <insert manager designation> and interfaces with company

managers and end customers.

Specific Responsibilities

▪ Identifies business opportunities by identifying prospects.

▪ Sells products by establishing contact and developing relationships with prospects.

▪ Recommends solutions to issues in constructive ways.

▪ Outbound calling on data collected through lead generation activities / secondary data sources.

▪ Conducts daily follow-ups on older leads and work on new leads.

▪ Maintains quality service by establishing and enforcing organization standards.

▪ Is energetic, well-spoken, eager to close sales deals and generate revenue for the organization.

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Job Title: Relationship Manager Executive

Job Description: This position reports to the <insert manager designation> and interfaces with company

managers and end customers.

Specific Responsibilities

▪ Acting as relationship manager for the Paid customers of NoBroker.

▪ Building sustainable relationships and trust with customer accounts through open and interactive

communication.

▪ Identifying and assessing customers’ needs.

▪ Servicing customer in finding the right tenant / house as per the requirement of customer.

▪ Dialing outbound and attending inbound calls from customers and leads.

▪ Using internal tools and methods to provide best possible service to the customer.

▪ Negotiating with leads on behalf of customers.

▪ Keeping customers up-to date on the progress of his account.

▪ Following communication procedures, guidelines, and policies.

▪ Going the extra mile to provide excellent customer service.