Open Roles: Customer Service Executive (CSE) // Sales Executive (SE)

About Us

India’s first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. The brainchild of Amit, Akhil and Saurabh, who are alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad respectively in the year 2014, NoBroker.com came to life because all of them believed that paying hefty brokerage cannot be the only option to find a new home. Changing the real-estate game since its inception in 2014, NoBroker.com has now created the world’s largest ‘customer-to-customer’ real estate ecosystem serving >1 crore customers. NoBroker.com adds 5 lakh customers on a monthly basis and witnesses 20 lakh customer connections every month. It closes over 55,000 transactions every month saving INR 1200 crore of brokerage in a year. In its most recent funding round, NoBroker.com has raised USD 210 million and has turned into a unicorn valued at a >USD 1 billion. NoBroker is headquartered in Bengaluru (Bangalore) with a team of 4000+ employees. Apart from Bengaluru (Bangalore) we serve key cities including Mumbai, Hyderabad, Pune, Chennai, Delhi & NCR.

Educational & Skill-Set Qualifiers:

• Education - Graduation/HSC qualified.
• Excellent verbal and written communication skills.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Languages - English & Hindi mandatory, Kannada/Tamil/Marathi preferred, proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekday.

Job Title: Customer Service Executive

Job Description: This position reports to the <insert manager designation> and interfaces with company managers and end customers.

Specific Responsibilities

• Identify and assess customers’ needs to achieve satisfaction.
• Handle inbound calling for customer service.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions, process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Job Title: Sales Executive

Job Description: This position reports to the <insert manager designation> and interfaces with company managers and end customers.

Specific Responsibilities

• Identifies business opportunities by identifying prospects.
• Sells products by establishing contact and developing relationships with prospects.
• Recommends solutions to issues in constructive ways.
• Outbound calling on data collected through lead generation activities / secondary data sources.
• Conducts daily follow-ups on older leads and work on new leads.
• Maintains quality service by establishing and enforcing organization standards.
• Is energetic, well-spoken, eager to close sales deals and generate revenue for the organization.